Customer Helpline

We're happy to answer your questions

We're here to help

If you have any questions or issues with your COLOP e-mark, please check the resources in our Support section (includes FAQs, Manuals and videos to help guide you through the setup of your e-mark).

If you still can't find the answer to your question, please get in touch with us at one of the telephone numbers or e-mail addresses below. Please note the opening hours when calling.

Customer Helpline Contact Information

Austria:
[javascript protected email address]
+43-1-2537333
Monday to Friday 8am-8pm and Saturdays 9am-12pm

Czech Republic:
[javascript protected email address]
+420 702 163 126
Monday to Friday 8am-4pm

France:
[javascript protected email address]
+33 1 49 56 04 50
Monday to Friday 9am-12pm and 2pm-4pm

Germany:
[javascript protected email address]
+49-711-7252304680
Monday to Friday 8am-8pm and Saturdays 9am-12pm

Italy:
[javascript protected email address]
+39-02-58100705
Monday to Friday 9am-12pm; 2pm-5pm

Luxemburg:
[javascript protected email address]
+352-313622
Monday to Friday 8:30am-4:45pm

Romania:
[javascript protected email address]
+40-744683861
Monday to Friday 9am-5pm

Slovakia:
[javascript protected email address]
+421-944-367-677
Monday to Friday 8am-4pm

Sweden:
[javascript protected email address]
+46 33 151111
Monday to Thursday 7:30am-4:30pm and Fridays 7:30am-3:15pm

Switzerland:
[javascript protected email address]
+41-44-2006074
Monday to Friday 8am-8pm and Saturdays 9am-12pm

United Kingdom:
[javascript protected email address]
+44 7815 599364
Monday to Friday 9am–9pm, Saturday 9am–5pm, Sunday 10am–4pm

USA & Canada:
[javascript protected email address]
+1-877-648-5978
Monday to Friday 8am-8pm and Saturdays 9am-12pm (CST)

If your country is not listed here, contact us at [javascript protected email address].