How do I connect my e-mark create to the e-mark create desktop software?

There are two ways to connect the e-mark with the desktop app.
The first option is to connect via WiFi (mainly for laptops) and the second is a connection via USB cable.
INFO: When starting/installing your e-mark for the first time, you must always connect via WiFi. This can be done via the mobile app or the desktop version. After completing the firmware update on the e-mark, the USB version can also be used.

Switch between WiFi and USB

To change the type of connection between e-mark and your device, use the button on the bottom left side in the software. Please note that the e-mark can only be connected to one device at a time, either via WiFi or via USB. To establish a connection with another device, the existing connection must be disconnected first. Also when changing between USB and WiFi, the existing connection must be disconnected.

I have troubles connecting to the desktop software via USB. What can I do?

After you have connected the e-mark and your PC with the USB cable, there should be a pink light in the back and the desktop software should tell you at the bottom that you are connected. If this is not the case try switching off and on the e-mark, and close the desktop software and reopen it again. Afterwards the software should show you that you are connected.
Please pay attention that the switch at the bottom of the software is set to USB.

I have troubles connecting to the desktop software after a firmware update. What can I do?

After a firmware update has been carried out, the e-mark restarts itself. It may be necessary to switch off and on the e-mark and to close and reopen the desktop software in order to guarantee full functionality.

WiFi connection of the desktop software

When using the desktop software with WiFi connection, it is necessary to separate existing LAN connections first.

Light indication when e-mark is connected

The light on the back right side shows whether and how the e-mark is connected with a device. A WiFi connection is indicated by a blue light, a USB connection by a pink light. If there is no active connection, no light is visible.

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