Questions in Troubleshooting

• I cannot download the e-mark create app. What can I do?(849 views)
• I made an update of the app and since that I cannot connect my e-mark create anymore. What should I do?(1312 views)
• I have iOS14 or higher and cannot connect my e-mark to the app. What should I do?(2973 views)
• I cannot import all imprints that I want to have in my app. What can I do?(1992 views)
• My template categories are empty. What can I do?(1963 views)
• My e-mark does not stop beeping and blinking. What can I do?(1727 views)
• I want to print a certain imprint, but another one is printed. What can I do?(1725 views)
• I want to remove/change the cartridge, but I cannot remove it from the main body. What can I do?(1783 views)
• The imprint quality is decreasing/not satisfactory, what can I do?(3558 views)
• What is the reason for the cloud of dust everytime when I remove the e-mark from the docking station?(1727 views)
• I have lost my Quick Setup Guide and cannot remember my e-mark's SSID and password. Where can I find this information?(2516 views)
• Why does my e-mark turn off after some time?(1802 views)
• My e-mark does not charge. What can I do?(1695 views)
• My e-mark is not turning on anymore. What can I do?(1659 views)
• How can I see that the battery is charging?(1762 views)
• It takes quite long to transfer an imprint to the e-mark. What is wrong?(3487 views)
• I cannot send an imprint from the App. What can I do?(2135 views)

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