Questions in Troubleshooting
I made an update of the app and since that I cannot connect my e-mark anymore. What should I do?
I have iOS14 or higher and cannot connect my e-mark to the app. What should I do?
I cannot import all imprints that I want to have in my app. What can I do?
My template categories are empty. What can I do?
My e-mark does not stop beeping and blinking. What can I do?
I want to print a certain imprint, but another one is printed. What can I do?
I want to remove/change the cartridge, but I cannot remove it from the main body. What can I do?
The imprint quality is decreasing/not satisfactory, what can I do?
What is the reason for the cloud of dust everytime when I remove the e-mark from the docking station?
I have lost my Quick Setup Guide and cannot remember my e-mark's SSID and password. Where can I find this information?
Why does my e-mark turn off after some time?
My e-mark does not charge. What can I do?
My e-mark is not turning on anymore. What can I do?
How can I see that the battery is charging?
It takes quite long to transfer an imprint to the e-mark. What is wrong?
I cannot send an imprint from the App. What can I do?