To find out why it is not connected, go to the settings area and select "My e-marks". If your e-mark (with the correct SSID-number) is not listed here, it needs to be registered. Click on "Add e-mark" on the bottom of the page and enter SSID and password of your e-mark. If it is listed here but could not connect, then go to the e-mark connect page and click on "connect". If that doesn't work, go to the general settings of your device and search for the WiFi settings. Check whether your e-mark is showing here. If you have a Samsung device try to select your e-mark in the Wifi settings and type in your password and then return to the App.
Please note: Only one mobile phone/tablet can be connected at a time with the e-mark. If another device is already connected to the e-mark (blue light shining in the back of e-mark), you need to disconnect first. Please note: If you have an Android device and have problems with connecting to your e-mark, it can help to turn off the mobile data of your device while using the e-mark.
Please note: The e-mark goes automatically into sleep mode when not used for more than three minutes. After waking up, WiFi connection needs to be re-established.