I cannot download the e-mark app. What can I do?

Please make sure you have a device and operating system, which is supported by the e-mark app. Information about the availability on devices can be found in our FAQ: “For which devices is the e-mark software available?”

I have a supported device but cannot download the app. What can I do?

If you are using a supported device and operating system and you cannot download the e-mark app you maybe have to delete the cache of your app store.


  1. Open the Settings app
  2. Click on “Apps & notifications” and then “See all apps”
  3. Scroll down and click on “Google Play Store”
  4. Click on “Storage” and then “Clear Cache”
  5. Click on “Clear data”
  6. Re-open the Play Store, and try your download the app again


  1. Open the AppStore App
  2. Tap ten times on any of the tab buttons at the bottom. You cache is cleared

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