I cannot send an imprint from the App. What can I do?
If you cannot send an imprint, there is no Wifi connection between the e-mark and your mobile device. Ensure that your e-mark is switched on and the battery is not empty - by checking whether you see lights on the light pipe when switching it on.
To find out why it is not connected, go to the settings area and select "My e-marks". If your e-mark (with the correct SSID-number) is not listed here, it needs to be registered. Click on "Add e-mark" on the bottom of the page and enter SSID and password of your e-mark. If it is listed here but could not connect, then go to the e-mark connect page and click on "connect". If that doesn't work, go to the general settings of your device and search for the WiFi settings. Check whether your e-mark is showing here. If you have a Samsung device try to select your e-mark in the Wifi settings and type in your password and then return to the App.
To find out why it is not connected, go to the settings area and select "My e-marks". If your e-mark (with the correct SSID-number) is not listed here, it needs to be registered. Click on "Add e-mark" on the bottom of the page and enter SSID and password of your e-mark. If it is listed here but could not connect, then go to the e-mark connect page and click on "connect". If that doesn't work, go to the general settings of your device and search for the WiFi settings. Check whether your e-mark is showing here. If you have a Samsung device try to select your e-mark in the Wifi settings and type in your password and then return to the App.
Please note: Only one mobile phone/tablet can be connected at a time with the e-mark. If another device is already connected to the e-mark (blue light shining in the back of e-mark), you need to disconnect first. Please note: If you have an Android device and have problems with connecting to your e-mark, it can help to turn off the mobile data of your device while using the e-mark.
Please note: The e-mark goes automatically into sleep mode when not used for more than three minutes. After waking up, WiFi connection needs to be re-established.
How can I establish connection between e-mark and my mobile device when it is not done automatically?
You can click on "connect" on the e-mark connect page.
If you have more than 1 e-mark registered you can select the one that you want to connect to by clicking on the e-mark SSID (usually My e-mark (emarkxxxxxx) on top of the e-mark connect page). On Apple devices a message pops up - please click on "connect" to establish a successful connection.
Only on iOS: if this message doesn't pop up on Apple device, you may need to restart your iPhone or iPad and reopen the App.
