Customer Helpline

We're happy to answer your questions

We're here to help

If you have any questions or issues with your COLOP e-mark, you can always check our FAQs, manuals and videos which guide you through the setup, general use or work with the advanced features of your e-mark.

Besides you can get in touch with us via e-mail or telephone.

Please find the contact information and the opening hours of the helpline for your country below.

Customer Helpline Contact Information

Austria:
[javascript protected email address]
+43-1-2537333
(Monday to Friday 8am-8pm and Saturdays 9am-12pm)

Germany:
[javascript protected email address]
+49-711-7252304680
(Monday to Friday 8am-8pm and Saturdays 9am-12pm)

Switzerland:
[javascript protected email address]
+41-44-2006074
(Monday to Friday 8am-8pm and Saturdays 9am-12pm)

United Kingdom:
[javascript protected email address]
+44-20-32856465
(Monday to Friday 7am-7pm and Saturdays 8am-11am)