Privacy Policy

In this Privacy Policy, we inform you about how your personal details are processed in relation to our COLOP e-mark go app (hereinafter ‘app’).

The protection of your personal details and your private life is very important to us. We therefore process your data exclusively on the basis of legal regulations.

1. Responsible party

The party responsible for data processing on this app, in accordance with Art. 4 (7) of the General Data Protection Regulation ((EU) Regulation) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC - GDPR) is

COLOP Digital GmbH,

Dr.-Arming-Strasse 5, A-4600 Wels,

Tel.: +43 7242/66 104-190

Fax: +43 7242/54 430

e-mail: emark@colop.com

Tax ref.: ATU73327349

Commercial register number: FN 491965d

 

(hereinafter ‘COLOP’ or ‘we’)

2. Processing of personal data when using our app

When this app is downloaded, defined items of required information are transferred to the App Store (Google Play or Apple App Store) selected by yourself. In particular, the username, the e-mail address, the customer number of your account, the time and date of the download, payment information and the individual device ID code can be processed. All processing of this data is handled exclusively by the relevant stores and falls outside our sphere of influence.

When you call up our app, the app used on your terminal device automatically sends information to our app server. This information is stored locally on your mobile terminal device.

The following information is collected without your intervention and stored until erasure:

The installation ID of the app as well as the date and time of the events named below: Start and end time of app usage, sending and printing an imprint, sending and printing a purchased imprint, purchasing an item, start and end time of visit to the store, creating a new imprint, login, tags set up, connection problem from app to e-mark go, call for help, splitting an imprint, using clipart, using a font, installing custom fonts, changing the screen display alignment, calibration of printer colours, diagnostics and test printout.

• Purpose of data processing

We process the named data for the following purposes: Assurance and seamless establishing of a connection for the app, assuring convenience in the usage of our app, evaluation of system security and stability, for administrative purposes, generation of marketing information to improve what the app can provide.

For convenient access to our products (= COLOP e-mark devices), we store information in the memory of your terminal device. In this way, we aim to save you the need to re-enter your personal data - when required to do so - on forms or in the login area. You can remove this data using the relevant functions on your terminal device.

We also use analytical services whenever you use our app. You will find further explanations on this further down in this Privacy Policy.

• Length of time for data storage

All of the data named above are stored for the full term of your contract with COLOP. At the end of the contractual relationship, the data are anonymised by deleting the installation ID in such a way that any connection to the original mobile terminal device is deleted, rendering it impossible to trace that link.

• Legal basis

The legal basis for the processing of access data is the legitimate interest of COLOP in accordance with Art. 6 par. 1 line f GDPR. Our legitimate interest proceeds from the purposes for collecting data listed in Point 2.1. We shall never use the data we record to draw any conclusions about you personally.

3. Google Analytics for Firebase

Our app uses the web analytics service Google Analytics for Firebase, from Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter ‘Google’).

• Purpose of processing

Google Analytics for Firebase uses web services that enable an analysis of our app by you. The information generated by this web service about your use of this app will generally be transmitted to and stored by Google on a server in the USA.

Use profiles can be created under a pseudonym using this data. The data captured in this way will enable us to identify your device again. However, the data captured shall not be used to identify you personally and will not be merged with your personal details.

On our behalf, Google will use this information to evaluate your use of the app, to compile reports on app activity and to provide us with further services associated with app and internet use.

The data processing operations associated with these analyses of app use conducted by Google serve the purpose of adapting the app to the needs and wishes of users of the app.

• Transmission recipient

If necessary, your personal details can be communicated to companies within the Google Group in accordance with the purposes listed in Point 3.1, limited to the extent deemed absolutely necessary.

Google reserves the right also to process this data on servers in the USA with the standard EU contractual clauses being applicable that are intended to assure a commensurate level of protection of that data. At the present time, the USA does not have a sufficient level of data protection. In particular, US authorities can access data without you having the recourse to legal assistance that can be enforced in a court of law. Since US authorities are not bound to uphold the standard EU contractual clauses, we obtain your consent to have your personal details processed in the USA.

• Legal basis

Processing in the context of Google Analytics for Firebase took place on the basis of the consent you granted in accordance with Art. 6 para. 1 line a GDPR.

You can obtain further information on the Google conditions of use and privacy policy on the following links:

http://www.google.com/analytics/terms/de.html

http://www.google.com/intl/de/analytics/learn/privacy.html

http://www.google.de/intl/de/policies/privacy

• Third-Party Analytics Webservices/Social Plugins

Third Party Analytics Webservices originate from various sources including external advertising companies and are used to gather information about the apps visited by the user in order to create target-group-oriented advertising for the user.

At this time, we do not use any such service.

4. Third party vendors

The app can include links to other apps and websites. We have no influence over the content of these, nor over any data processing that may take place there. We accept no responsibility for these contents. Exclusively the respective provider of the linked app is responsible for the contents and accuracy of the data protection information provided there.

5. Data processing in relation to use of the app and the user account

We capture and process your personal details if you notify us of these during the registration process when opening a user account and/or when placing orders with us.

• Purpose of processing

The personal details you provide during the registration process and/or when placing orders are processed for the purposes of

• verifying your entitlement to operate that user account,
• concluding the conditions of use for the app as well as all associated rights and obligations and
• setting up and maintaining your user account

Furthermore, we use your details to get in touch with you, and to enable us to send you technical or legal notifications, updates, security messages or other messages, for example in relation to the administration of your user account.

As soon as you have finished registering your user account, we e-mail you a link to confirm that registration (double opt-in).

In addition, the app requests ‘camera access’ authorisation to enable you to scan QR codes with the camera to simplify the connection process for e-mark go.

• Transmission recipient

Your personal details shall only be passed on, for the reasons given and only to the extent that is strictly necessary, to

• contractual partners/cooperation partners,
• courts, statutory bodies, notary publics, insurance companies, banks, tax advisers and
• IT service providers (incl. in relation to the maintenance of our IT programs)

If it is absolutely essential for contractual purposes, data may be transmitted to recipients in third countries (Art. 49 par. 1 line b GDPR and/or Art. 6 par. 1 line b GDPR).

• Legal basis

The processing of your personal details in relation to placing an order and/or registration is based on the implementation of precontractual measures and/or for contractual fulfilment purposes in accordance with Art 6 para. 1 line b GDPR.

• Length of time for data storage

You can delete your user account at any time by sending an e-mail to this effect to emark@colop.com or by deleting the account yourself using the function provided in the account.

The data processed for the named purposes shall continue to be stored until the end of the contractual relationship. In addition, the data absolutely necessary to comply with applicable statutory and contractual provisions and/or obligations relating to the statute of limitations and storage shall continue to be stored.

6. Contact

We are looking forward to you getting in touch with us. When you do make contact with us, COLOP processes your personal details, such as your name, e-mail address and your enquiry.

• Purpose of processing

The personal details you provide when contact is established are processed for the purposes of

• getting in touch with you and for
• concluding a contractual relationship
• Transmission recipient

Your personal details shall only be passed on, for the reasons given and only to the extent that is strictly necessary, to

• contractual partners/cooperation partners,
• courts, statutory bodies, notary publics, insurance companies, banks, tax advisers and
• IT service providers (incl. in relation to the maintenance of our IT programs)
• Legal basis

The processing of your personal details in relation to establishing contact is based on the implementation of precontractual measures and/or for contractual fulfilment purposes in accordance with Art 6 para. 1 line b GDPR.

• Length of time for data storage

The data processed for the named purposes continue to be processed throughout the time it takes to establish a contractual relationship. Once a contract has been signed, your personal details are always saved until the end of the contractual relationship. In addition, the data absolutely necessary to comply with applicable statutory and contractual provisions and/or obligations relating to the statute of limitations and storage shall continue to be stored.

7. Changes to this Privacy Policy

We will always keep this Privacy Policy up to date. We therefore reserve the right to change it from time to time and to make subsequent changes in the collection, processing or use of your data. The current version of this privacy policy can be called up at any time within the app by selecting Privacy Policy.

8. Your rights

The GDPR provides for the following rights that you can enforce at any time against COLOP:

• Right of access (Art. 15 GDPR) You have the right to demand confirmation from us that your personal details are being processed. You also have the right to further information about the specific purposes of that processing, the categories of personal data, the recipients or categories of recipients of personal data, the storage period, the existence of your right to have your personal details deleted or rectified or to have processing restricted as well as the right of appeal, the existence of a right of complaint and, in relation to all available information, the right to request details of the origin of your data.
• Right to rectification (Art. 16 GDPR) You have the right to demand that we take immediate action to rectify your personal details. This right includes the rectification of inaccurate data and the completion of incomplete personal details.
• Right to erasure (Art. 17 GDPR) You have the right to demand that we take immediate action to delete your personal details provided that the reasons defined in Art 17 par. 1 lines a to f GDPR apply (e.g. the purpose of processing no longer exists) and if there is no longer any need for your personal details to be processed.
• Right to restriction of processing (Art. 18 GDPR) Among the cases named in Art 18 GDPR (e.g. Inaccuracy of the personal details processed, unlawful nature of processing etc.) you also have the right to demand a restriction on the scope of processing.
• Right to data portability (Art. 20 GDPR) You have the right to obtain the personal details relating to yourself and that you have provided to us in a structured and commonly used format and to demand from COLOP that COLOP ports this data to a different responsible party or officer.
• Right to object (Art 21 GDPR): You have the right at any time to object to the processing of your personal details in relation to this app.
• Revocation of declarations of consent (Art. 7 GDPR - Conditions of consent): You are entitled at any time to revoke any declarations of consent you may have made to us.
• Right of appeal You are also entitled at any time to lodge an appeal to the relevant supervisory authority. The contact details of the Austrian data protection authority (DVR) are as follows:

Address: Barichgasse 40-42, 1030 Vienna, Austria;

e-mail: dsb@dsb.gv.at

You can inform yourself about your rights in relation to us by sending an e-mail to emark@colop.com, or by writing to COLOP Digital GmbH, Dr.-Arming-Strasse 5, A-4600 Wels, or by phoning us on: +43 7242/66 104.

 

Regards, COLOP Digital GmbH