Customer Helpline

We're happy to answer your questions

We're here to help

If you have any questions or issues with your COLOP e-mark, please check the resources in our Support section (includes FAQs, Manuals and videos to help guide you through the setup of your e-mark).

If you still can't find the answer to your question, please get in touch with us at one of the telephone numbers or e-mail addresses below. Please note the opening hours when calling.

Customer helpline public holidays:
24.12. and 31.12. phone lines are open from 9 am until 12 pm (8 am until 11 am in the UK)
25.12. and 26.12. and 01.01. phone lines are closed

Customer Helpline Contact Information

Austria:
[javascript protected email address]
+43-1-2537333
(Monday to Friday 8am-8pm and Saturdays 9am-12pm)

Belgium:
[javascript protected email address]
+32-87-729919
(Monday to Friday 8am-8pm and Saturdays 9am-12pm)

Czech Republic:
[javascript protected email address]
+420 601 503 123
(Monday to Friday 8am-8pm and Saturdays 9am-12pm)

France:
[javascript protected email address]
+33-1-70710266
(Monday to Friday 8am-8pm and Saturdays 9am-12pm)

Germany:
[javascript protected email address]
+49-711-7252304680
(Monday to Friday 8am-8pm and Saturdays 9am-12pm)

Luxemburg:
[javascript protected email address]
+352-2-0204277
(Monday to Friday 8am-8pm and Saturdays 9am-12pm)

Sweden:
[javascript protected email address]
+46-8-12160737
(Monday to Friday 8am-8pm and Saturdays 9am-12pm)

Switzerland:
[javascript protected email address]
+41-44-2006074
(Monday to Friday 8am-8pm and Saturdays 9am-12pm)

The Netherlands:
[javascript protected email address]
+31-20-2625733
(Monday to Friday 8am-8pm and Saturdays 9am-12pm)

United Kingdom:
[javascript protected email address]
+44-20-32856465
(Monday to Friday 7am-7pm and Saturdays 8am-11am)